Business etiquette

Half day interactive seminar

Today’s business world presents us with new and varied challenges. If we feel uncertain of the rules within this world, we can feel nervous, stressed and unable to give of our best.

All businesses are in the business of dealing with people. If we learn the ‘rules’ of business interaction with  people and can play by them well, our confidence can increase, we can present ourselves in the best light, we can gain - not lose - business, and can increase our chances of success.

In this seminar we look at the fundamentals of business etiquette which will help us become more successful in the business world.
 

Communication

• What people are looking for from you every time you speak
• Building rapport and relationships of trust
• Building confidence in communication situations
• First Impressions
• What role do personality and gender play in communication?
• Networking skills
• Email etiquette/netiquette
• Phone and mobile phone etiquette
• How to get the best out of other people
• Dealing with colleagues, support staff, clients
• The personality traits that will make you successful in business

Dress and Image

• You are judged on your wardrobe and appearance: How to make the right impression
• How making the wrong impression can work against your success