Communicating with impact

An in-house workshop, ranging from a half day to 2 days

It is said that 85% of people’s success in work and business is founded on only two factors: their communication skills and their attitude towards others.  In this workshop we look at practical communication techniques to enhance business success

Fundamentals

The one difference between a great communicator and a poor communicator

Understanding differences, to enhance communication

Gender
Personality
Visual Auditory Kinesthetic
Communication behaviours

Understanding business etiquette to create consistency and impact

Phone
Email
Dress and Image

Frameworks for effective communication—written and spoken

The analysis required
Structuring your communication
Choosing the most effective content—your key messages
Framing what you say
The attitude and personality traits of great communicators

Group work, sessions, meetings

Achieving group buy-in
Keeping people interested at all times
Helping people take on board your message
Dealing with questions
Dealing with critical and cynical members
Getting your message across effectively

Looking and sounding confident

What people look for from you every time you speak
The 4 ways to build confidence
First impressions
Body language
Introducing yourself

Speaking and listening

Impromptu speaking—how to avoid the waffle
Levels of conversation
Listening skills